At Outils DIY, we are committed to ensuring your complete satisfaction. If you are not completely satisfied with your purchase, we offer a free return within 180 days of receiving your order.

Return Policy
– Items must be returned in their original, unused condition and in their original packaging.
– Returns are completely free of charge, with no additional fees.
– A full refund or exchange will be issued once the return has been received and validated.
– Some products may be excluded for hygiene or specific use reasons (details indicated on the product sheet).

Return Procedure
1. Request your return by contacting us at returns@outilsdiy.com with your order number.
2. We will send you a prepaid return label and instructions for returning your item.
3. Once your return is received and inspected, we will process your refund or exchange within 5 business days.

Your satisfaction is our priority. For any questions, please contact our customer service at returns@outilsdiy.com.